Regester Larkin’s latest annual crisis management survey report provides interesting benchmarking data on how organisations prepare for, manage and learn from crises.
In 2015 we conducted a survey of 170 professionals involved in crisis management. Respondents were asked about their approach to crisis management and were from 27 countries and predominantly large complex organisations. They represented a range of sectors and functions.
The survey report highlights the risks organisations feel most vulnerable to, how they are preparing to respond to these risks and some of the key challenges faced when implementing successful crisis preparedness programmes and during a live response.
To receive a copy of the survey report, which summarises the results together with our commentary, please complete our Crisis Management Survey request form.
Crisis, Issues and Reputation Management
Reputations are acknowledged by corporate leaders to be their most important assets, but are they properly understood, proactively managed and protected from potentially damaging issues and crises? In Andrew Griffin’s latest book, he looks at where risks to reputation come from and details how organisations can predict, prevent and prepare for them. He provides advice on how to devise issue resolution strategies, respond to fast-moving crises and recover reputation following a crisis. Drawing on a diverse range of case studies, the book provides practical advice and guidance as well as insight and analysis.
This book is written for all of those potentially involved in strategic crisis management and communications: CEOs and functional heads as well as commercial leads and communications practitioners.
“A must read for any CEO who values the reputation of their company and wants to preserve it.” PR Week
“In an increasingly transparent world, the spotlight finds companies with an issue or a crisis very quickly. There is a real premium attached to learning from others and being well prepared: this book should be required reading for every member of the executive team.” Caroline Hempstead, VP Group Corporate Affairs, AstraZeneca plc
“Practical, relevant, clear and usable. Should be on the bookshelf of anyone interested in this area. This is the book I wish had been available when I first started learning about Crisis Management – an invaluable resource.” Kieron O’Keefe, former Head of Crisis Management, BG Group
Andrew Griffin explains more about Crisis, Issues and Reputation Management in interviews with Kogan Page on YouTube:
Risk Issues and Crisis Management in Public Relations – A Casebook of Best Practice
Mike Regester and Judy Larkin
Risk Issues and Crisis Management has become essential reading for anyone interested in reputation management. This 4th edition, published in June 2008, documents a number of recent, high-profile case studies including Northern Rock and the credit crisis, Celebrity Big Brother 2007 and the bird flu outbreak at the Bernard Matthew’s turkey farm. Drawing on the authors’ considerable experience of working alongside senior management teams of many international organisations it assess the lessons – both positive and negative – to be learnt from each. Available in English, Chinese, Polish, Romanian and Russian.
New Strategies for Reputation Management – Gaining Control of Issues, Crises and Corporate Social Responsibility
New Strategies for Reputation Management questions the adequacy of existing corporate reputation management strategies in a world of global issues, high external scrutiny and increasing demands on business. Many companies have been doing reputation management for over a decade, but surveys show that trust in companies and business leaders is getting ever lower. The book challenges companies and their leaders to take a more assertive stance on issues, to reassess their crisis management strategies and to change the terms of debate on social responsibility. Only in this way will companies start to regain the initiative in reputation management. Available in English and Russian.