A crisis exercise rehearses an organisation’s crisis management capability: it provides a motivating learning experience for people whilst checking the strength of crisis policies, structures and processes.
Regester Larkin by Deloitte delivers more than a hundred crisis exercises every year, from crisis desktop exercises that run a single team through their roles and responsibilities to full, multi-location crisis simulation exercises that allow participants to experience the pressure, scrutiny and stress of a real crisis. We run exercises based on safety incidents, security scares, performance problems and escalating controversies.
Each exercise is unique, designed to test specific elements of a crisis response. We can test:
- Functional teams such as communications, legal and HR
- Different tiers of a crisis response such as local, regional, business and group or corporate
- Crisis escalation procedures, information flow and mobilisation
- Crisis leaders, teams and decision-making
- Crisis templates, tools, and guidance notes.
And can involve partners, suppliers, customers and emergency services.
Whatever is being tested and in whatever format, the key to a good crisis exercise is a well-researched scenario that provides a realistic context for the exercise. In a full crisis simulation, the exercise will unfold through a variety of realistic injects delivered by role players and exercise facilitators. We work with subject matter experts and use professional journalists, actors and our proprietary communications simulator to create realistic media, stakeholder and consumer pressure.