• Services
• RL Analysis
• RL Consulting
• RL Training
• Media spokesperson
• Policy challenge sessions
• Media response team training
• Public and family response team training
• Trauma defusing
  training
• Stakeholder engagement
• Crisis
  leadership
• Teambuilding for crisis teams
• Crisis
  simulations
• Issues and crisis management workshops
• Select Committee training

The purpose of this one-day workshop is to inform and prepare those personnel whose task it is to offer emotional support and information to colleagues and others following critical incidents.

Following any traumatic or tragic incident it is vital that appropriately trained staff can demonstrate care and concern on behalf of your organisation, whether to their colleagues or to your customers.

The role that these trained staff carry out is known as Defusing. Effective Defusing will help to reduce or eliminate the damaging anger and resentment towards your organisation that can otherwise persist long after the initial crisis.

This trauma defusing workshop covers reactions to a very broad range of critical incidents, such as transportation accidents, terrorist incidents, fires, robbery, personal attacks, sudden deaths or other traumatic events, whether in the UK or abroad. This course is not primarily about technical or organisational issues - it is about caring for people.

The workshop uses interactive training techniques to introduce delegates to the range of traumatic reactions they should expect to encounter and train them in the do's and don'ts of Defusing.

It is offered in conjunction with the UK's leading provider of trauma response services, the Centre for Crisis Psychology, and complements our training for public and family response teams.