In a major incident, families of those affected and people living in the immediate vicinity of a physical accident will look to you for information. Could you cope with hundreds of phone calls from worried people demanding answers?
When faced with a work- or product-related accident, immediate, sympathetic and personalised communication with the family and friends of those affected or the community impacted is absolutely essential both for their wellbeing and to protect reputation.
Regester Larkin will train your employees to assist in responding to the inevitable deluge of telephone calls from concerned people who are often desperate for information.
Expert tuition, drawn from best practice and first-hand experience will help you to produce a team with the skills and techniques to respond in the most appropriate way.
Participants will have the opportunity to practice what they have learned through a series of role-play exercises based on realistic scenarios tailored to your organisation.
"In the event of an emergency, we consider the families of our employees and contractors to be the most important audience with which to communicate professionally and sympathetically. Regester Larkin has pioneered training in this field and have trained our relative response teams for the past ten years in the UK and at our overseas assets. Although the training is very serious in nature, sometimes stressful, our trainees always give highly positive feedback about the value of the training and the manner in which it is conducted".
BG Group
Key Information
Public and family response team training
Learning Objective:
to enable participants to respond sensitively and appropriately to calls from distressed family and friends or members of the community in the event of a major incident
Appropriate for:
Identified personnel from a variety of disciplines
Duration:
full day
Participants:
up to 12 people
Venue:
your premises
